Return & Refund Policy
At BUYTEX, we value our customers and strive to provide quality products and a smooth shopping experience. Please review our Return & Refund Policy below.
Return Eligibility
We accept returns under the following conditions:
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Returns must be requested within 14 days of delivery
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Items must be unused, unworn, and in original condition
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Original packaging, tags, and accessories must be included
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Proof of purchase (order number or receipt) is required
Returns that do not meet these criteria may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Items marked as Final Sale
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Used, worn, or damaged items not due to our error
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Gift cards
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Items returned after the 14-day window
How to Initiate a Return
To start a return:
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Contact us at support@buytexexpress.com within 14 days of delivery
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Provide your order number and reason for return
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Our support team will provide return instructions
Please do not send items back without prior authorization.
Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
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Shipping fees are non-refundable
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We recommend using a trackable shipping method
BUYTEX is not responsible for lost or damaged return shipments.
Refunds
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Once we receive and inspect the returned item, we will notify you of approval or rejection
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days after approval
Please note that bank or payment provider processing times may vary.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
We will arrange a replacement or issue a refund at no additional cost.
Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund will be issued
Late or Missing Refunds
If you have not received your refund:
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Check with your bank or payment provider
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Contact your credit card company
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If the issue persists, contact us at support@buytexexpress.com
Contact Information
For return or refund inquiries, please contact:
BUYTEX
1274 49TH ST STE 103
Brooklyn, NY 11219
United States
📞 Phone: 929-949-4618
📧 Email: support@buytexexpress.com
