FAQ's

1. What products does BUYTEX sell?

BUYTEX offers a wide range of quality products through our online store, carefully selected to meet everyday needs and customer expectations.

2. Where is BUYTEX located?

Our business address is:
1274 49TH ST STE 103, Brooklyn, NY 11219, United States

3. How long does order processing take?

Orders are processed within 1–3 business days, excluding weekends and holidays. You will receive an email confirmation once your order ships.

4. How long does shipping take?

U.S. orders: 5–10 business days after processing
International orders: 10–20 business days (depending on destination and customs)

Delivery times are estimates and may vary.

5. Do you ship internationally?

Yes, BUYTEX ships to select international destinations. Availability and shipping costs are calculated at checkout.

6. How much does shipping cost?

Shipping fees are calculated at checkout based on your location and order size. Any promotions or free shipping offers will be clearly shown on the website.

7. Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be sent to your email. Please allow 24–48 hours for tracking updates.

8. Can I change or cancel my order?

Orders may be changed or canceled within 12 hours of placement. Once an order has shipped, it cannot be modified or canceled.

9. What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original condition and packaging. Proof of purchase is required.

10. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

11. How long does it take to receive a refund?

Approved refunds are processed within 5–10 business days after inspection and returned to the original payment method.

12. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will arrange a replacement or refund.

13. Do you offer exchanges?

Yes, exchanges are available depending on product availability. If the item you want is unavailable, a refund will be issued.

14. Are my payment details secure?

Yes. All payments are processed through secure third-party payment providers. BUYTEX does not store your payment information.

15. Do you collect personal information?

Yes, we collect only the information necessary to process orders and provide customer support. Please review our Privacy Policy for full details.

16. How can I contact BUYTEX customer support?

You can contact us using the details below:

BUYTEX
📍 1274 49TH ST STE 103, Brooklyn, NY 11219
📞 Phone: 929-949-4618
📧 Email: support@buytexexpress.com